Highlight any patient and click on the "Select Patient" icon. Select the "Waiting Room" option from the "Go To" menu. Press P during the sequence that appears at the admit desk. The video will end and the hallway will appear. Move the pointer to the far left side of the screen until it turns into a red arrow that points to the left. Click the mouse button. Enter one of the four hundred medical problem numbers listed in the end of the players guide and press [Enter]. A patient with the corresponding problem will appear in the waiting room.