Rumors of hacking on Xbox Live have been floating around the internet for the past week. Yet, the mystery of what is actually happening has finally been revealed.
According to Microsoft’s Director of Programming Larry Hryb, some Xbox Live accounts were compromised through social engineering. Social engineering manipulates people into giving away personal information by pretending to be an individual from the company, in this case Microsoft.
“As originally posted, Xbox Live has not been hacked. That is still true. A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of ‘social engineering,’ also known as ‘pre-texting,’ through our support center,” Hryb wrote on his blog. “Kevin gave me a call directly and once I realized what he was talking about I confirmed that the team is fully aware of this issue. They are examining the policies, and have already begun re-training the support staff and partners to help make sure we reduce this type of social engineering attack.”
Hryb also apologized for the fraud. “There’s no other way to say it; this situation shouldn’t have happened. Our customers deserve better.”