Multiple reports are suggesting that various Origin accounts are having their passwords changed without their owners’ knowledge or permission.
Users on the Electronic Arts forums, as well as NeoGAF, have reportedly received emails from EA saying that their password and/or email addresses have been successfully changed, despite never requesting any updates in the first place. After receiving the emails, users were then unable to get back into their accounts, and found that information such as their birth dates had been tampered with.
EA was contacted for any word on the nature of these apparent hijackings, to which they sent the following blanket statement: “Anytime a player has a question about the security of his or her account or personal data, we take it very seriously and take all possible steps to help. For any customer who cannot access their Origin account for any reason, we ask them to please contact Origin Help or EA’s customer experience group at help.ea.com. The robust security measures in place to protect Origin users accounts are constantly being expanded and upgraded, and we also strongly recommend customers take the protective steps of using strong passwords and changing passwords often.”
The source of these dilemmas is still unclear, but if we’ll be sure to update should any new information arise. If you’ve been experiencing trouble with Origin today, let us know in the comments below.
Source: Eurogamer