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According to Microsoft’s official Xbox 360 support page, the E74 error (pictured below) is now covered under the existing free three year warranty put in place in July 2007 due to RROD concerns. Apparently, Microsoft has determined that E74 error messages are related to RROD and should thus be covered as a manufacturer’s defect. If you have experienced this error in the past and were unable to get free repairs through Microsoft, the company will automatically refund the money to customers for charges incurred. If you don’t receive the refund by July 1 st , be sure and file a claim with Microsoft support by November 1, 2009 to remain eligible for the refund. Below you’ll find the exact statement as posted by Microsoft:
While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74” on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. Detailed information related to the Xbox 360 warranty and resources for those who require repair can be found at www.xbox.com/support (www.xbox.com/support) . |
