Microsoft Lets Unjustly Banned 360s Back Online

Microsoft Lets Unjustly Banned 360s Back Online


If your 360 was banned between August 29th and September 9th and you genuinely weren’t being a complete jerk, you may be in luck. Apparently, there is a piece of software that looks for people with pirated games, modded consoles, and cheating devices out on Xbox Live. Apparently, this software screwed up recently and accidentally suspended several Xboxes that didn’t do anything wrong.

So Microsoft is going to make good on the deal by giving them a free three months of Xbox Live Gold and a $20 Microsoft Points card.

This is what Stephen Toulouse, head of Xbox Live’s Policy and Enforcement team had to say in a blog post addressing the issue:

Recently, it was brought to our attention that a number of customers had concerns about the validity of a recent ban of their individual consoles, which they feel had been triggered inaccurately. In this case, the bans were related specifically to modded consoles. I take these claims very seriously, and after an initial investigation we have confirmed that a handful of banned consoles did in-fact appear to not have been modified or tampered with. We’re still conducting our review but the cause appears to be a software issue, not an error on the part of the enforcement team’s normal actions. It’s very specific and occurred between August 29 and September 9, affecting a very small percentage of users.

I’d like to take a moment to personally apologize for the inconvenience this has almost certainly caused to the affected customers. You have my assurance that we are investigating how this error occurred and have since discontinued use of the software that was used. The Xbox LIVE community is the best out there and we regret the inconvenience this may have caused for our loyal members.

By Angelo M. D’Argenio

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